I have been in the sign business
for a long while; as a shop brat, then stock boy, then, after completing
college, the last 36 years with Bill Moore & Associates. We have all
witnessed a lot of changes in the tools we use during that duration. One of the
areas that has changed is in photography. Of all the tools we have to perform
our work, perhaps the importance of photography is the most underappreciated.
Regardless of your niche in the sign industry, photography
has probably played a part. Survey photos, shop photos, completion photos all
provide valuable record keeping and an invaluable marketing advantage. Over the
years, I’ve seen cameras go from simple Brownies, to the convenience of
Polaroid Land and Instamatic cameras, to the emergence of more compact and user
friendly 35mm single lens reflex cameras, to finally arrive at the present with
sophisticated yet simple digital cameras. Today we can send photos from our
cell phones for real time gratification.
The quality and purpose of the images produced have improved
along the same curve. We have binders of black and white or faded color photos
of projects competed in the early 60’s. We have curled and discolored Polaroid
prints from the early 70’s. We have sleeves filled with Kodachrome slides from
the 80’s and 90’s. Now we have gigabytes of computer memory dedicated to
storing digital photos. I can sit at my desk and pull up a picture of any
project at any stage, send or receive the same in an email. No film, no
developing, no printing, no cost.
Of course, over the years, the expectation we have of
photographs has matured as the tools have. Photos have taken on a far more
prolific place in our day-to-day activities. We’re surrounded by visual images,
not only at work on computer screens, but in our cars, on our phones, emails,
publications and while browsing the web. Sites like Flickr , Facebook and
Instagram have elevated photography to new levels of communication and quality.
Software applications like Photoshop and Lightroom have given us the ability to
manipulate an average picture into a spectacular picture, or even to a
rendering of a proposed display. Google Earth allows us to visit remote sites
and then Google Street allows us to survey them, capturing screen shots for the
record.
It is this expectation that is oftentimes under-realized in
the sign industry. We have hundreds of installation vendors around the country
and I am oftentimes mystified at their relative ignorance of the importance of
a comprehensive photo survey or a portfolio quality final photograph. Sure,
some of them get it, and are good at it, but for the most part we have to
educate our vendors on how to take a good, informative picture. Whenever
possible, we will go out ourselves for this purpose, just so we can document it
right.
In the meantime, the expectations of our national and
regional customers have increased, mostly because they know the tools are there
and they expect us to be at the front of the technology. We meet every six
weeks with one of our major national accounts and at each meeting we call in
all the executives, V.P.’s, designers; most of those vested in the process, at
which time we present all the projects that we’ve
completed since the previous meeting in a slideshow. This has a huge effect on
the way our services are perceived. Of course, a poor picture does not reflect
well on that perception. Well executed pictures can make the most ordinary
storefront look extraordinary.
Skip Moore, President
Bill Moore & Associates Graphics Inc.
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